Customer Feedback Managagement System in Kenya

Use customer feedback to improve your products and services.

Customer Feedback Solutions in Kenya

Powerful customer insights with transformational results to improve your business and enhance customer experience

Our Feedback Management System provides a simple, cost effective feedback application, to enhance customer experience with insightful feedback across diverse industries

  • Leverage actionable insights to enhance customer satisfaction
  • Elevate customer experience by promptly addressing feedback
  • Harness data-driven strategies for optimised business operations
  • Keeping customers informed and engaged
  • Customising solutions for diverse needs
  • Using insights for continuous improvement
customer feedback management solutions in kenya

Key Features

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Comprehensive Customer Metrics

Three crucial customer satisfaction metrics Net Promoter Score (NPS), Customer Satisfaction (CSAT) & Customer Effort Score (CES)

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Multiple Feedback Collection Methods

Cater to all customer touchpoints, ensuring no feedback is missed.

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Customised Feedback Forms

Tailor the feedback process to meet your unique business requirements.

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Adaptable Designs and Layouts

Adjust the layout of your feedback channels to reflect your brand, encouraging more customer engagement.

Multichannel Collection

Feedback Devices

Utilise our Customer Feedback Terminal (QB-CFT Series) enables intuitive and effortless collection of customer reviews and ratings.

Customer Portal

Integrated portal enhances the customer experience, providing a user-friendly platform for offering valuable feedback.

Social Media

Leverage social media platforms for instant customer feedback, promoting open dialogue and strengthening customer relationships.

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Mobile App Feedback

Captures detailed customer feedback via QueueBee’s App, anywhere, thereby enhancing service quality and responsiveness.

Email and SMS Surveys

Engage customers with tailored email and SMS surveys, capturing their insights while the experience is still fresh.


Encourage user interaction with an easily accessible feedback form on your website, turning passive browsing into active engagement.

Comprehensive Customer Experience Metrics

Harness the power of key customer experience metrics to enhance customer relationships, satisfaction and ease of use.

Net Promoter Score (NPS)

Gauge customer loyalty using the simple and effective NPS metric. With one straightforward question, understand the likelihood of your customers recommending your business. Monitor your NPS over time to improve customer relationships and grow your business.

Evaluate Assess Customer Satisfaction (CSAT)

Quickly measure customer satisfaction after each interaction. The responses provide immediate insights, enabling you to act on feedback and improve your customer service, boosting overall satisfaction.

Evaluate Measure Customer Effort (CES)

Understand how easy it is for your customers to interact with your business. High CES scores signal the need for improvements. Utilise this feedback to make your services more user-friendly, enhancing customer experience and retention.

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 customized feedback forms in kenya

Customisable Feedback Formats

We understand that every business is unique, and so are their feedback requirements. Our Customer Feedback Solutions are designed to be flexible, ensuring you capture the insights you need in the most effective way:

  • Flexible Feedback Forms
  • Interactive Logic
  • Brand Consistency
  • Multi-Language Support

Dashboard And Reporting

QueueBee's software offers an all-in-one solution to manage your customer feedback process efficiently.

Centralised Dashboard

Navigate all aspects of your customer feedback journey from a single, comprehensive dashboard. Accessible from any device, anywhere, and at any time, it integrates feedback, surveys, analytics, and more in one place.

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Real-Time Data Access and Consolidation

Get live updates from all customer touchpoints. Real-time data consolidation ensures you have fast and accurate access to information, allowing you to make informed decisions promptly.

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Customisable Analytics

Maximise your business performance with our tailored analytics. Adapt reports to suit user and management requirements, featuring various report types such as NPS, CSAT, feedback trends, and staff performance.

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Visualisation Tools

Dynamic views, graphical reporting capabilities present data in an easy-to-understand format. Enhance your comprehension and interpretation of customer feedback data.

feedback management centralized dashboard reports in kenya

Proactive Negative Feedback Management

Address customer concerns effectively and efficiently with QueueBee. Our system is designed to promptly alert your team when low ratings or negative feedback are received, enabling immediate and responsive action to resolve any issues.

Real-Time Alerts for Poor Ratings

Automatic alerts ensure your team is immediately aware of any poor ratings, empowering quick action to rectify customer dissatisfaction.

Response, Reassignment, or Escalation

Depending on the feedback's severity and nature, issues can be appropriately responded to, reassigned, or escalated, ensuring all concerns are thoroughly addressed.

Understand and Resolve Immediately

Our system promotes swift understanding and resolution of the issues reported, reducing feedback resolution time and enhancing customer retention.

Ticket Generation for Assigned Personnel

To ensure a prompt response to negative feedback, our system automatically generates a ticket and assigns it to the responsible individual. This focused attention helps prevent any feedback from being overlooked.

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 customer feedback terminal tablet in kenya

Innovative Hardware

Introduce cutting-edge hardware solutions that not only streamline check-ins but also facilitate effective collection and management of customer feedback.

Customer Feedback Terminal (QB-CFT Series)

  • Available in compact and convenient sizes of 8', 10' and 14’, featuring a responsive touch screen for easy feedback submission.
  • Empowers immediate customer feedback analysis and reporting through trending analysis, providing real-time insights.
  • Supports a web-based solution for easy management and accessibility.
  • Offers a customisable, multilingual user interface, fostering an accessible and familiar environment for customer feedback.

All-in-One Customer Service Solutions

QueueBee's customer feedback solution is just one part of our comprehensive suite of offerings designed to enhance your customer journey. Our integrated tools offer seamless compatibility and a holistic approach to managing customer experiences.

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 customer feedback journey in kenya

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